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FAQ

 

How to find the perfect individual offer?

Please go to the search bar at the homepage, have a look in what you are interested in, select your language and a price-range. Click on search and you will see all tours and hosts fitting to your individual search-keys.

Why so personally?

Vienna with locals is based on individual attendance. It is our ambition to accompany the guests of Vienna and expats individually. But you can, of course, book a guide or host as a family or a group of friends as well.

How many people can join a tour?

Please ask the guide or host you have chosen. Usually they mention how many people can join the tours in their profiles and descriptions.

I'm interested in a special tour for my company

Please write an email to sayhello@viennawithlocals.at

What are the fees for the hosts?

That depends. We don't have any unit prices because our guides and hosts decide by themselves what a tour is worth to them. Please have a look at the guides and hosts and the descriptions in their profiles for further information, or contact them directly.

Will the tours also take place if the weather is bad?

As you are in contact with your guide from the beginning, your guide will inform you about changes in the planned programme. Your guide is a Vienna expert and has alternative ideas for suboptimal weather conditions. Cancellation caused by weather conditions is not possible.

How to pay my host?

Please talk to your guide. Vienna with locals acts just as a placement service.

What happens if my host is not available?

Your guide offers you an alternative guide or refunds already received payments.

Cancellation conditions.

Please check individual cancellation conditions on the pages of the guides. If not different communicated you will have nothing to pay, if you do the cancellation 14 days in advance, you have to pay 50% of the amount if you cancel until 3 days before the planned tour and 100% if you cancel 72 hours before.

What if something happens to me during the tour?

Unfortunately, neither Vienna with locals nor the guides can take over any liabilities in this case. We don't provide any insurance for accidents happening within the scope of tours with the personal guides.

How to become a Discover Vienna Host? Or get in contact via b2b?

Please send us an email with your CV and your personal Discover Vienna tour proposals to sayhello@viennawithlocals.at and we will get in contact with you. We are happy to get to know highly motivated, creative Vienna experts who have fun introducing tourists, expats and other people, who are interested in Vienna, to our lovely city. If you are a certified Austrian Tour-Guide, you can show all the best and historic places of Vienna. If you are not, don't hesitate to present us with your ideas, and we will try to find a middle ground of possible activities.

If you are Marketing Manager of a hotel etc., and you think a co-operation with us could be productive, please send us a message: sayhello@viennawithlocals.at

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